Resolved -
This incident has been resolved.
Mar 20, 11:30 GMT-03:00
Update -
All service was restored successfully. Data was correctly restored to a moment prior to the incident.
Mar 20, 11:23 GMT-03:00
Update -
We were able to restore API functionality to a certain point. Access to the app is still restricted to prevent data loss.
Mar 19, 20:20 GMT-03:00
Identified -
We're having issues restoring the backup. The data is intact but we couldn't restore the database to an earlier state.
Mar 19, 13:32 GMT-03:00
Update -
We are continuing to investigate this issue.
Mar 19, 13:31 GMT-03:00
Investigating -
The metadata of user media is unavailable due to an error in the database. We are in process of restoring a backup and maintenance mode was enabled in order to prevent data loss as much as possible.
The file storage system is working as usual; the files associated with the media are untouched.
Mar 19, 13:30 GMT-03:00